Terms & Conditions
Last Updated: [27/11/2025]
Welcome to Aure Luma (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access and use of our website aureluma.store and our products and services. By using the website, you agree to be bound by these Terms. If you do not agree, please discontinue using the site.
1. Eligibility & User Obligations
- You must be 18 years or older or legally capable of entering a binding contract under Indian law (Indian Contract Act, 1872).
- All information you provide (including name, contact details, and address) must be accurate, complete, and current.
- You agree not to use the website for unlawful, fraudulent, or harmful activities.
- You are responsible for maintaining the confidentiality of your login credentials.
2. Intellectual Property Rights
- All website content— including text, images, videos, designs, product descriptions, logos, and trademarks— is the exclusive property of Aure Luma or its licensors.
- You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.
- Unauthorized use may lead to legal action under applicable copyright and trademark laws.
3. Products, Pricing & Availability
- We strive to ensure that all product descriptions, features, images, and pricing are accurate.
However, errors may occur, and we reserve the right to correct inaccuracies without prior notice. - Prices are subject to change based on product availability, market conditions, or promotions.
- Product colors may vary slightly due to lighting, display screens, or natural variations in leather.
4. Orders, Payments & Cancellations
- By placing an order, you authorize us to process and verify the provided payment details.
- We reserve the right to decline or cancel any order due to:
- stock unavailability
- suspicious activity
- incomplete or inaccurate information
- failure to comply with these Terms
- If an order is canceled after payment, a full refund will be issued.
5. Shipping & Delivery
- Delivery timelines are estimates and may be affected by external factors such as logistics delays, courier issues, holidays, or unforeseen circumstances.
- Once the product is handed over to the courier, the delivery responsibility partially shifts to the logistics partner, though we will assist you in tracking and resolving issues.
6. Returns & Refunds
We offer 15 days, no-questions-asked returns, subject to the following conditions:
- The item must be unused, unworn, and in original condition.
- Packaging, tags, and accessories must be returned intact.
- Refunds will be processed after the product passes quality inspection.
- Returns due to misuse, wear & tear, or customer-induced damage are not eligible.
Full details are available on our Returns Policy page.
7. Limitation of Liability
To the maximum extent permitted by Indian law:
- We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products.
- Our total liability shall not exceed the amount paid by you for the specific product involved.
- We do not guarantee uninterrupted, error-free website operation, though we strive to maintain consistent service quality.
8. Third-Party Links
Our website may contain links to third-party sites for payment, logistics, or informational purposes.
We are not responsible for the content, privacy practices, or services offered by those external websites.
9. Privacy & Data Protection
Your use of the website is also governed by our Privacy Policy, which explains how we collect, process, store, and protect your personal data.
We comply with applicable Indian data protection norms, including IT Act 2000 and its rules.
10. Changes to Terms
We may update or modify these Terms at any time.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the website after changes constitutes acceptance of the updated Terms.
11. Governing Law & Dispute Resolution
- These Terms are governed by the laws of India.
- Any disputes will be resolved under the exclusive jurisdiction of courts located in [Mumbai / Maharashtra].
12. Contact Information
For queries, support, or concerns:
Aure Luma – Customer Support
📧 Email: [connect@aureluma.store]
📞 Phone: +919594007186, +91 73047 87185
🌐 Website: https://aureluma.store
All content, trademarks, and other intellectual properties featured on our website are protected by copyright and other relevant laws. You are prohibited from using any of these materials without our explicit consent. Unauthorized use of content may result in legal actions.
Limitation of Liability
Our company is committed to providing high-quality leather products, but we cannot guarantee that our services will be uninterrupted or error-free. In the event of any issues, our liability shall be limited to the fullest extent permitted by law. We are not responsible for any indirect, incidental, or consequential damages incurred while using our services.
Product Information and Pricing
We strive for accuracy in the description and pricing of our leather products. However, we reserve the right to correct any errors or inaccuracies and to change prices without prior notice. If you have any concerns regarding your purchase, please contact our customer service.
Conclusion
These terms and conditions are subject to change, and it is your responsibility to review them periodically. By continuing to use our website, you consent to any updates made to our terms of service.